situs dewaPrivacy Policy

This page describes what we collect when you use situs dewa and how we keep that data protected throughout your experience on our platform. Our approach to privacy reflects our commitment to transparency and security, ensuring that whether you access our sportsbook from Jakarta, Surabaya, or any other supported region, your personal information remains confidential and properly managed.

We understand that privacy concerns matter deeply to our users, especially when handling payment details, identity documents for KYC verification, and account activity across our football markets, live dealer tables, and esports offerings. We have designed our data practices to be straightforward and compliant with applicable laws in the jurisdictions where our service operates.

Our policy covers what information we collect, how we use it, who may access it, and what rights you hold regarding your data on situs dewa.

What We Collect on situs dewa

We collect information in several categories when you interact with our platform. Account registration requires your email address, phone number, and basic profile details. During Know Your Customer (KYC) verification, we collect copies of your national identity document or passport to comply with anti-fraud and regulatory standards. When you fund your account via DANAe-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, and e-wallet, we receive transaction records linked to those payment methods.

We also collect behavioural data—your login times, device type, and which games you access on our sportsbook (Liga 1, Piala AFF, badminton), live dealer studios (blackjack, roulette, baccarat, Dragon Tiger), slot titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This information helps us improve the mobile experience, detect suspicious activity, and ensure fair gaming. Cookies and similar technologies on our mobile app and browser interface track your session, preferences, and push-notification settings.

How We Use Your Information on situs dewa

We use your data to deliver core platform functions—account authentication, payment processing, withdrawal review, and KYC compliance. Your email and phone are used to send account notifications, withdrawal confirmations, and customer support responses. When you submit a withdrawal request, our financial team reviews your KYC documents and account history to verify legitimacy before funds are released to your registered payment method.

We analyse your gaming activity in aggregate to enhance platform stability, detect fraud patterns, and ensure fair outcomes across all games. Your behavioural data also informs marketing communications, but we provide options to manage push notifications and email preferences directly in your mobile app settings. We never sell your personal data to third parties, though we may share transaction records with payment processors and fraud-detection vendors to fulfil regulatory obligations.

Third-Party Processors and Data Location

Our servers and payment infrastructure may reside outside your local jurisdiction, including in data centres across Southeast Asia and international cloud providers. We engage third-party processors for payment gateway authorization (mobile banking, bank clearing), KYC document verification, and customer support systems. All processors operate under data protection agreements that bind them to confidentiality and restrict use of your data to situs dewa services only. We are not responsible for third-party privacy practices beyond our control agreements, but we select partners carefully to maintain consistent security standards.

Your Rights and Data Retention on situs dewa

You have the right to access, update, or request deletion of your personal data through your account dashboard or by contacting our support team. We retain KYC documents and transaction records for periods mandated by law and anti-money-laundering compliance, typically spanning several years. Your deleted account data is purged from active systems, though backup copies may persist for a limited period for system recovery purposes. If you wish to exercise these rights or have concerns about how we handle your information, you can reach our team via the mobile app's in-app help or email.

Cookies and Mobile App Tracking

Our mobile app uses local storage to remember your login session, game preferences, and notification settings, reducing the need to re-authenticate on each launch. Our website employs cookies to track page navigation and aggregate site analytics. You can disable cookies in your browser settings, though doing so may limit some platform functionality. On mobile, you can manage app permissions—location, camera access for KYC uploads, and notification permissions—directly in your device's system settings. We do not use cookies for advertising tracking beyond situs dewa's own performance measurement.

Contact and Policy Updates

If you have questions about our privacy practices or wish to report a data concern, you can contact our team through the customer support channels integrated into your situs dewa mobile app, or reach out via email. Our support team responds to privacy inquiries in accordance with standard operating procedures and applicable laws. We review and update this policy periodically to reflect changes in our practices, regulatory requirements, or technological improvements. Any material changes will be communicated to you via email or through a banner notice in the app before the new policy takes effect.

Our commitment to your privacy extends across all our offerings—from live dealer games to esports and sportsbook coverage of Asian Games events. Whether you are in Bandung, Medan, or another region where situs dewa operates, we apply consistent data protection standards and respect your jurisdictional rights.

This privacy policy is effective for all users accessing situs dewa where our service is available by law. We undertake to maintain transparency in our data practices and remain responsive to your privacy concerns. Your trust in our platform is essential, and we take that responsibility seriously.